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CompaniesBigCommerceMonthly reportsNovember 2017

BigCommerce in November 2017: incidents, uptime and changes

6incidents posted
2labelled major or critical
97.94%free of major/critical
97.80%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 14 h 48 min, incident time 15 h 49 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 3 · No impact listed 1

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Issues with BigCommerce webhooks infrastructureMajor1.4 hresolved11-11
Major outage with Channel ManagerMajor13 hresolved11-11

Other incidents 4

IncidentImpactStartedDurationStatusDay
Issues with processing paymentsNo impact listed9 minresolved11-02
Availability issues with subset of BigCommerce stores in a single datacenterMinor4 minresolved11-07
Internet outage at our Austin call centerMinor25 minresolved11-08
Slow response times for a subset of storesMinor32 minresolved11-30

Cite this

BigCommerce posted 6 status incidents in November 2017 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in November 2017
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2017/11

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