# BigCommerce in November 2017: incidents, uptime and changes

> BigCommerce in November 2017: 6 incidents on its status page (2 major or critical), 97.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2017/11
Last updated: 2017-12-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 3, none 1
- Uptime (vendor-reported): 97.94% free of major/critical incidents, 97.80% free of any incident; outage time 14 h 48 min, incident time 15 h 49 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2017](https://rewindex.com/company/bigcommerce/2017/10.md) · Next: [December 2017](https://rewindex.com/company/bigcommerce/2017/12.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues with BigCommerce webhooks infrastructure](https://rewindex.com/company/bigcommerce/incidents/9fj6s76gf4n6.md) | major | 2017-11-11 10:56 UTC | 2017-11-11 12:22 UTC | 1.4 h | resolved |
| [Major outage with Channel Manager](https://rewindex.com/company/bigcommerce/incidents/qhyc5gmkkbv7.md) | major | 2017-11-11 16:52 UTC | 2017-11-12 06:14 UTC | 13 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues with processing payments](https://rewindex.com/company/bigcommerce/incidents/clpyltss94r4.md) | none | 2017-11-02 16:46 UTC | 2017-11-02 16:55 UTC | 9 min | resolved |
| [Availability issues with subset of BigCommerce stores in a single datacenter](https://rewindex.com/company/bigcommerce/incidents/q03h26rmrlk3.md) | minor | 2017-11-07 18:58 UTC | 2017-11-07 19:02 UTC | 4 min | resolved |
| [Internet outage at our Austin call center](https://rewindex.com/company/bigcommerce/incidents/jn14356f95wj.md) | minor | 2017-11-08 17:31 UTC | 2017-11-08 17:56 UTC | 25 min | resolved |
| [Issues with BigCommerce webhooks infrastructure](https://rewindex.com/company/bigcommerce/incidents/9fj6s76gf4n6.md) | major | 2017-11-11 10:56 UTC | 2017-11-11 12:22 UTC | 1.4 h | resolved |
| [Major outage with Channel Manager](https://rewindex.com/company/bigcommerce/incidents/qhyc5gmkkbv7.md) | major | 2017-11-11 16:52 UTC | 2017-11-12 06:14 UTC | 13 h | resolved |
| [Slow response times for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/tgsd2cvwyj61.md) | minor | 2017-11-30 17:22 UTC | 2017-11-30 17:54 UTC | 32 min | resolved |

## Cite this

BigCommerce posted 6 status incidents in November 2017 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2017/11
- Citation: BigCommerce, “BigCommerce in November 2017” (2017-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2017/11 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in November 2017 (2017-11-01)](https://rewindex.com/company/bigcommerce/2017/11)`


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Canonical: https://rewindex.com/company/bigcommerce/2017/11 · Markdown: https://rewindex.com/company/bigcommerce/2017/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:26:26.679Z