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CompaniesBigCommerceMonthly reportsSeptember 2017

BigCommerce in September 2017: incidents, uptime and changes

7incidents posted
1labelled major or critical
99.88%free of major/critical
99.34%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 50 min, incident time 4 h 41 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 5 · No impact listed 1

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Phone Support OutageMajor50 minresolved09-07

Other incidents 6

IncidentImpactStartedDurationStatusDay
Delayed search index processing for small subset of stores in one datacenterNo impact listed19 minresolved09-05
Phone Support OfflineMinor52 minresolved09-07
Availability issues with BigCommerce storesMinor1.1 hresolved09-08
Availability issues with account management serviceMinor54 minresolved09-15
Slow response timesMinor1 minresolved09-19
Control Panel Search & Discounts Page Issues Being InvestigatedMinor1.0 hresolved09-25

Cite this

BigCommerce posted 7 status incidents in September 2017 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in September 2017
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2017/09

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