# BigCommerce in September 2017: incidents, uptime and changes

> BigCommerce in September 2017: 7 incidents on its status page (1 major or critical), 99.88% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2017/09
Last updated: 2017-10-01T00:00:00Z

- Incidents posted: 7 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 5, none 1
- Uptime (vendor-reported): 99.88% free of major/critical incidents, 99.34% free of any incident; outage time 50 min, incident time 4 h 41 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2017](https://rewindex.com/company/bigcommerce/2017/08.md) · Next: [October 2017](https://rewindex.com/company/bigcommerce/2017/10.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Phone Support Outage](https://rewindex.com/company/bigcommerce/incidents/cywqs4k64n12.md) | major | 2017-09-07 09:56 UTC | 2017-09-07 10:46 UTC | 50 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delayed search index processing for small subset of stores in one datacenter](https://rewindex.com/company/bigcommerce/incidents/54qj7wzc7vxs.md) | none | 2017-09-05 22:18 UTC | 2017-09-05 22:37 UTC | 19 min | resolved |
| [Phone Support Outage](https://rewindex.com/company/bigcommerce/incidents/cywqs4k64n12.md) | major | 2017-09-07 09:56 UTC | 2017-09-07 10:46 UTC | 50 min | resolved |
| [Phone Support Offline](https://rewindex.com/company/bigcommerce/incidents/v6hlbhl59wbr.md) | minor | 2017-09-07 14:14 UTC | 2017-09-07 15:06 UTC | 52 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/9bn0cp310cn3.md) | minor | 2017-09-08 16:08 UTC | 2017-09-08 17:12 UTC | 1.1 h | resolved |
| [Availability issues with account management service](https://rewindex.com/company/bigcommerce/incidents/7gd63ky3dhm5.md) | minor | 2017-09-15 01:36 UTC | 2017-09-15 02:30 UTC | 54 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/0c9jflzx4v8t.md) | minor | 2017-09-19 22:32 UTC | 2017-09-19 22:33 UTC | 1 min | resolved |
| [Control Panel Search & Discounts Page Issues Being Investigated](https://rewindex.com/company/bigcommerce/incidents/4p3xk6ztk4rp.md) | minor | 2017-09-25 19:03 UTC | 2017-09-25 20:03 UTC | 1.0 h | resolved |

## Cite this

BigCommerce posted 7 status incidents in September 2017 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2017/09
- Citation: BigCommerce, “BigCommerce in September 2017” (2017-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2017/09 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in September 2017 (2017-09-01)](https://rewindex.com/company/bigcommerce/2017/09)`


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Canonical: https://rewindex.com/company/bigcommerce/2017/09 · Markdown: https://rewindex.com/company/bigcommerce/2017/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:06:23.611Z