Companies BigCommerce Monthly reportsMarch 2016

BigCommerce in March 2016: incidents, uptime and changes

14incidents posted

2labelled major or critical

99.71%free of major/critical

98.89%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 2 h 5 min, incident time 8 h 15 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 7 · No impact listed 5

Major and critical incidents 2

Incident	Impact	Started	Duration	Status	Day
Power outage in the Austin, Texas area: Customer Service phone support is offline	Major	Mar 19, 2016, 01:45	1.7 h	resolved	03-19
Large DDOS attack on a single data center	Major	Mar 22, 2016, 17:53	21 min	resolved	03-22

Other incidents 12

Incident	Impact	Started	Duration	Status	Day
Store Assets not available	Minor	Mar 1, 2016, 03:22	1.1 h	resolved	03-01
Investigating: OpenSSL DROWN security issue	No impact listed	Mar 1, 2016, 14:59	34 min	resolved	03-01
[Scheduled] Scheduled Maintenance on Store Email	No impact listed	Mar 3, 2016, 04:00	1.0 h	resolved	03-03
Mail Disruption for mail2.bigcommerce.com	Minor	Mar 3, 2016, 05:29	28 min	resolved	03-03
Mail Disruption for mail8.bigcommerce.com	Minor	Mar 3, 2016, 06:48	1.4 h	resolved	03-03
Availability Issues Affecting Some Stores	Minor	Mar 4, 2016, 01:43	1.3 h	resolved	03-04
Intermittent connectivity to a single datacenter	Minor	Mar 15, 2016, 23:46	29 min	resolved	03-15
Intermittent connectivity to a single datacenter	No impact listed	Mar 21, 2016, 15:15	45 min	resolved	03-21
Internet outage at Austin Call Center	No impact listed	Mar 22, 2016, 17:16	19 min	resolved	03-22
Intermittent connectivity to a single datacenter	No impact listed	Mar 24, 2016, 19:54	1.9 h	resolved	03-24
Limited Availability Issue With Some Stores	Minor	Mar 30, 2016, 17:13	38 min	resolved	03-30
Availability Issues Affecting Some Stores	Minor	Mar 31, 2016, 06:12	53 min	resolved	03-31

Cite this

BigCommerce posted 14 status incidents in March 2016 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title: BigCommerce in March 2016
Vendor: BigCommerce
Date: 2016-03-01 00:00 UTC
URL: https://rewindex.com/company/bigcommerce/2016/03

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