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CompaniesBigCommerceMonthly reportsApril 2015

BigCommerce in April 2015: incidents, uptime and changes

6incidents posted
2labelled major or critical
76.30%free of major/critical
75.50%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 7.1 days, incident time 7.3 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 3 · No impact listed 1

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Sites Slow due to storage system issuesMajor12 dresolved04-02
Support site temporarily unavailableMajor3.2 hresolved04-09

Other incidents 4

IncidentImpactStartedDurationStatusDay
Slow search and faceted search response timeMinor3.5 hresolved04-13
Outbound email disruptionMinor1.9 hresolved04-24
[Scheduled] Unplanned Maintenence: Failover of database clusters to redundant serversNo impact listed3.0 hresolved04-28
Storefronts and Control Panel slownessMinor18 minresolved04-29

Cite this

BigCommerce posted 6 status incidents in April 2015 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in April 2015
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2015/04

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