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CompaniesBigCommerceMonthly reportsMay 2015

BigCommerce in May 2015: incidents, uptime and changes

9incidents posted
1labelled major or critical
99.69%free of major/critical
99.02%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 18 min, incident time 7 h 16 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 5 · No impact listed 3

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Store Availability - Increase in store response timeMajor2.3 hresolved05-11

Other incidents 8

IncidentImpactStartedDurationStatusDay
Slowness and increased errors in a single datacenterMinor59 minresolved05-06
Storefronts and Control Panel slowness for a subset of stores in one datacenterMinor36 minresolved05-06
Store Availability - Expired SSL errorsNo impact listed3.0 hresolved05-13
Store Performance - Database AvailablityMinor45 minresolved05-18
Payment Gateway - Authorize.net issuesNo impact listed34 minresolved05-26
Payment Gateway - Authorize.net issuesNo impact listed1.8 hresolved05-27
Store Availability issue with a subset of stores in a single datacenterMinor8 minresolved05-28
Slow Search, Control Panel and Storefront responsesMinor2.5 hresolved05-29

Cite this

BigCommerce posted 9 status incidents in May 2015 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in May 2015
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2015/05

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