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CompaniesBigCommerceMonthly reportsMarch 2015

BigCommerce in March 2015: incidents, uptime and changes

11incidents posted
2labelled major or critical
99.92%free of major/critical
98.41%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 33 min, incident time 11 h 46 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 6 · No impact listed 3

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Bigcommerce Support Portal availabilityMajor22 minresolved03-11
Call Center Phone System OutageMajor11 minresolved03-13

Other incidents 9

IncidentImpactStartedDurationStatusDay
Partial outage for one database clusterMinor23 minresolved03-02
[Scheduled] Scheduled Maintenance - Network Maintenance Affecting Some StoresMinor5 minresolved03-05
Store Availability Issue - Database connectivityMinor4.3 hresolved03-09
Intermittent connectivity issues with a significant amount of storesMinor3.2 hresolved03-12
Increase in Store Front Error RateMinor1.6 hresolved03-16
Store Availability IssueMinor1.7 hresolved03-18
Store Availability IssueNo impact listed1.4 hresolved03-19
Potential Connectivity Issues for Australian Internet ProvidersNo impact listed3.0 hresolved03-19
API Webhooks - Availability issueNo impact listed0 minresolved03-20

Cite this

BigCommerce posted 11 status incidents in March 2015 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in March 2015
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2015/03

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