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CompaniesActiveCampaignMonthly reportsApril 2024

ActiveCampaign in April 2024: incidents, uptime and changes

10incidents posted
4labelled major or critical
99.53%free of major/critical
99.32%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 19 min, incident time 4 h 52 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 2 · Minor 3 · No impact listed 3

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Engineers have identified an issue where users are unable to create new trials or make changes to their account’s package (upgrades, downgrades). Engineers are working to restore this functionality.Critical10 minresolved04-11
The Active Campaign Australian data center is currently experiencing an outage. Engineers are working to resolve this issueCritical1.4 hresolved04-15
Users in APAC and EU data centers are currently unable to perform batch operations like import/export, bulk edit, tag deletion. Engineers are working to restore this functionality.Major1.2 hresolved04-12
The ActiveCampaign API is degraded. Customer API calls and integrations will see increased 503 responses. Engineers are investigating.Major30 minresolved04-16

Other incidents 6

IncidentImpactStartedDurationStatusDay
Automation start triggers cannot be added in the automation canvasMinor0 minresolved04-05
EU data center new account creation failuresNo impact listed0 minresolved04-08
Customers unable to access the campaigns and forms index pagesNo impact listed0 minresolved04-09
Engineers have identified an issue with apparent changes to gmail spam filtering. Some emails are being delivered into spam folders with a warning message. Engineers are actively investigating the matter to resolve it promptly.No impact listed3.4 hresolved04-19
Customer may be unable to load the email editorMinor52 minresolved04-19
New customers cannot sign up for enterprise or professional plansMinor41 minresolved04-29

Cite this

ActiveCampaign posted 10 status incidents in April 2024 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
ActiveCampaign in April 2024
Vendor
ActiveCampaign
Date
URL
https://rewindex.com/company/activecampaign/2024/04

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