# ActiveCampaign in April 2024: incidents, uptime and changes

> ActiveCampaign in April 2024: 10 incidents on its status page (4 major or critical), 99.53% free of major or critical incidents (vendor-reported). From Rewindex’s archive of ActiveCampaign’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/activecampaign/2024/04
Last updated: 2024-05-01T00:00:00Z

- Incidents posted: 10 (major/critical: 4) · Maintenance: 0
- By vendor impact label: critical 2, major 2, minor 3, none 3
- Uptime (vendor-reported): 99.53% free of major/critical incidents, 99.32% free of any incident; outage time 3 h 19 min, incident time 4 h 52 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2024](https://rewindex.com/company/activecampaign/2024/03.md) · Next: [May 2024](https://rewindex.com/company/activecampaign/2024/05.md) · [All months](https://rewindex.com/company/activecampaign/reports.md) · [ActiveCampaign](https://rewindex.com/company/activecampaign.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Engineers have identified an issue where users are unable to create new trials or make changes to their account’s package (upgrades, downgrades). Engineers are working to restore this functionality.](https://rewindex.com/company/activecampaign/incidents/vsvh295w0nsx.md) | critical | 2024-04-11 15:18 UTC | 2024-04-11 15:28 UTC | 10 min | resolved |
| [The Active Campaign Australian data center is currently experiencing an outage. Engineers are working to resolve this issue](https://rewindex.com/company/activecampaign/incidents/779z4tybrhgh.md) | critical | 2024-04-15 02:00 UTC | 2024-04-15 03:26 UTC | 1.4 h | resolved |
| [Users in APAC and EU data centers are currently unable to perform batch operations like import/export, bulk edit, tag deletion. Engineers are working to restore this functionality.](https://rewindex.com/company/activecampaign/incidents/h644q69jw5yc.md) | major | 2024-04-12 00:20 UTC | 2024-04-12 01:33 UTC | 1.2 h | resolved |
| [The ActiveCampaign API is degraded. Customer API calls and integrations will see increased 503 responses. Engineers are investigating.](https://rewindex.com/company/activecampaign/incidents/ff3sqp85djhc.md) | major | 2024-04-16 02:30 UTC | 2024-04-16 03:00 UTC | 30 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Automation start triggers cannot be added in the automation canvas](https://rewindex.com/company/activecampaign/incidents/mn61cnp0665h.md) | minor | 2024-04-05 18:30 UTC | 2024-04-05 18:30 UTC | 0 min | resolved |
| [EU data center new account creation failures](https://rewindex.com/company/activecampaign/incidents/y6k8sr4x6mr0.md) | none | 2024-04-08 12:53 UTC | 2024-04-08 12:53 UTC | 0 min | resolved |
| [Customers unable to access the campaigns and forms index pages](https://rewindex.com/company/activecampaign/incidents/klnsm7nkjwrt.md) | none | 2024-04-09 17:30 UTC | 2024-04-09 17:30 UTC | 0 min | resolved |
| [Engineers have identified an issue where users are unable to create new trials or make changes to their account’s package (upgrades, downgrades). Engineers are working to restore this functionality.](https://rewindex.com/company/activecampaign/incidents/vsvh295w0nsx.md) | critical | 2024-04-11 15:18 UTC | 2024-04-11 15:28 UTC | 10 min | resolved |
| [Users in APAC and EU data centers are currently unable to perform batch operations like import/export, bulk edit, tag deletion. Engineers are working to restore this functionality.](https://rewindex.com/company/activecampaign/incidents/h644q69jw5yc.md) | major | 2024-04-12 00:20 UTC | 2024-04-12 01:33 UTC | 1.2 h | resolved |
| [The Active Campaign Australian data center is currently experiencing an outage. Engineers are working to resolve this issue](https://rewindex.com/company/activecampaign/incidents/779z4tybrhgh.md) | critical | 2024-04-15 02:00 UTC | 2024-04-15 03:26 UTC | 1.4 h | resolved |
| [The ActiveCampaign API is degraded. Customer API calls and integrations will see increased 503 responses. Engineers are investigating.](https://rewindex.com/company/activecampaign/incidents/ff3sqp85djhc.md) | major | 2024-04-16 02:30 UTC | 2024-04-16 03:00 UTC | 30 min | resolved |
| [Engineers have identified an issue with apparent changes to gmail spam filtering. Some emails are being delivered into spam folders with a warning message. Engineers are actively investigating the matter to resolve it promptly.](https://rewindex.com/company/activecampaign/incidents/lzp0pk19mbsx.md) | none | 2024-04-19 16:37 UTC | 2024-04-19 20:00 UTC | 3.4 h | resolved |
| [Customer may be unable to load the email editor](https://rewindex.com/company/activecampaign/incidents/brm9jcjyhkn2.md) | minor | 2024-04-19 19:30 UTC | 2024-04-19 20:22 UTC | 52 min | resolved |
| [New customers cannot sign up for enterprise or professional plans](https://rewindex.com/company/activecampaign/incidents/149hl5w8p0x9.md) | minor | 2024-04-29 23:08 UTC | 2024-04-29 23:49 UTC | 41 min | resolved |

## Cite this

ActiveCampaign posted 10 status incidents in April 2024 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/activecampaign/2024/04
- Citation: ActiveCampaign, “ActiveCampaign in April 2024” (2024-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/activecampaign/2024/04 (CC BY 4.0).
- Markdown link: `[ActiveCampaign: ActiveCampaign in April 2024 (2024-04-01)](https://rewindex.com/company/activecampaign/2024/04)`


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Canonical: https://rewindex.com/company/activecampaign/2024/04 · Markdown: https://rewindex.com/company/activecampaign/2024/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:36:22.939Z