Changes Dynatrace Support Portal Login Issues for a Subset of Customers

Dynatrace: Incident updated: Support Portal Login Issues for a Subset of Customers

Incident updateNormal progress (rule, 100%)Changed 2026-10-21 20:23 UTCdynatrace.status.io

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Dynatrace removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1

~~monitoring~~

resolved

AddedResolved time#2

not present

2026-10-21 20:15 UTC

AddedUpdateresolved2026-10-21 20:15 UTC#3

not present

We recognize that a subset of customers may experience difficulty accessing the support portal, despite a fix being previously applied. Unfortunately, a new scenario has been identified and as such we are targeting a permanent fix scheduled for release on November 4, 2026 In the interim, an assistance process is in place for customers who cannot access the portal. For critical issues requiring immediate support, please call our support hotline at 1-844-900-3962. If you remain unable to sign in, please contact your account team to coordinate assistance. With an alternative path to support available, we are marking this incident as resolved and closing this notice. This closure does not indicate that portal access has been fully restored for all customers; assistance remains available while the permanent fix is pending. We apologize for the continued inconvenience and appreciate your patience. Our teams remain committed to assisting affected customers until reliable portal access is restored.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 19
Before captured 21:33 UTC
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on Oct 20, 00:41 UTC. Record hash 65b1ba0ab1c20f78…
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Oct 21
After captured 20:23 UTC
In the 2026-10-21 checkpoint, timestamped by FreeTSA and DigiCert on Oct 22, 00:41 UTC. Record hash fcb4a1d3a0fa1874…
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History of this incident

Wednesday, October 21

1 incident change

Normal progress
20:23Incident
Incident updateSupport Portal Login Issues for a Subset of Customersthis change

Monday, October 19

1 incident change

Normal progress
21:33Incident
Incident updateSupport Portal Login Issues for a Subset of Customers

Friday, October 16

1 incident change

Outage
16:01Major incident
Support Portal Login Issues for a Subset of Customers
Dynatrace reported a major support portal outage affecting some customers’ logins starting 2026-10-16 16:01 UTC. A fix was implemented by 10-16 22:24 UTC, but the incident remained open under monitoring, open for 6 h 23 min at the last update. Customers with critical issues were directed to 1-844-900-3962 if unable to access the portal.

Cite this

Incident updated: Support Portal Login Issues for a Subset of Customers on Dynatrace’s status page, changed 2026-10-21 20:23 UTC (change 3 of 3).

Title: Incident updated: Support Portal Login Issues for a Subset of Customers
Vendor: Dynatrace
Date: 2026-10-21 20:23 UTC
URL: https://rewindex.com/change/rea67ed8e1a3950

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