Dynatrace change history: Support Portal Login Issues for a Subset of Customers

Dynatrace reported a major support portal outage affecting some customers’ logins starting 2026-10-16 16:01 UTC. A fix was implemented by 10-16 22:24 UTC, but the incident remained open under monitoring, open for 6 h 23 min at the last update. Customers with critical issues were directed to 1-844-900-3962 if unable to access the portal.