Changes / Dynatrace / Support Portal Login Issues for a Subset of Customers
Dynatrace: Major incident: Support Portal Login Issues for a Subset of Customers
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: dynatrace.status.io (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Support Portal Login Issues for a Subset of Customers
Before: not present
After: major
Before: not present
After: monitoring
Before: not present
After: 2026-10-16 16:01 UTC
Before: not present
After: Dynatrace ecosystem services
Before: not present
After: We are aware and actively working to mitigate an issue affecting access to our support portal. Some customers may be unable to sign in or may encounter error messages during login. For immediate assistance with a critical issue, please call our support hotline at 1-844-900-3962 if you are unable to access the portal. We will provide an update within the next hour, or sooner if more information becomes available. We apologize for the disruption and appreciate your patience as we work to restore access.
Before: not present
After: We continue to investigate login issues affecting some customers accessing our support portal. Affected customers may be unable to sign in or may encounter error messages during login. For any critical issues, please call our support hotline at 1-844-900-3962 for immediate assistance rather than relying on portal access while the investigation continues. We will provide an update within the next two hours, or sooner if more information becomes available.
Before: not present
After: Our investigation into the support portal access issues remains ongoing. Some customers may experience sign-in failures or receive error messages when attempting to log in. Our teams are actively working on a fix. If you need assistance with a critical issue, please contact our support hotline directly at 1-844-900-3962 for immediate support while portal login issues persist. Our next update will be shared within three hours, or earlier if additional information becomes available.
Before: not present
After: We have implemented a fix for the support portal login issues, and customers should now be able to sign in successfully. If you continue to have trouble accessing the portal and need assistance with a critical issue, please call our support hotline at 1-844-900-3962 for immediate support. Our teams will continue monitoring for stability throughout the weekend, and we will provide an update on Monday. Thank you for your patience while we worked to restore access.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Support Portal Login Issues for a Subset of Customers (this change) | Major incident |
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