Changes Dynatrace Support Portal Login Issues for a Subset of Customers

Dynatrace: Incident updated: Support Portal Login Issues for a Subset of Customers

Incident updateNormal progress (rule, 100%)Changed 2026-10-19 21:33 UTCdynatrace.status.io

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Dynatrace removed; blue is what they added. Muted text is unchanged context.

AddedUpdatemonitoring2026-10-19 21:30 UTC#1

not present

While we have applied a fix to address the support portal login issues, our investigation identified additional issues affecting some customers’ ability to log in. Our teams are actively working to resolve these issues. If you continue to have trouble accessing the portal and need assistance with a critical issue, please call our support hotline at 1-844-900-3962 for immediate support. We will provide our next update on Wednesday. We apologize for the continued inconvenience and appreciate your patience as we work to restore reliable access.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 18
Before captured 05:15 UTC
In the 2026-10-18 checkpoint, timestamped by FreeTSA and DigiCert on Oct 19, 23:18 UTC. Record hash 2ba1387051e17808…
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Oct 19
After captured 21:33 UTC
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on Oct 20, 00:41 UTC. Record hash 65b1ba0ab1c20f78…
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History of this incident

Wednesday, October 21

1 incident change

Normal progress
20:23Incident
Incident updateSupport Portal Login Issues for a Subset of Customers

Monday, October 19

1 incident change

Normal progress
21:33Incident
Incident updateSupport Portal Login Issues for a Subset of Customersthis change

Friday, October 16

1 incident change

Outage
16:01Major incident
Support Portal Login Issues for a Subset of Customers
Dynatrace reported a major support portal outage affecting some customers’ logins starting 2026-10-16 16:01 UTC. A fix was implemented by 10-16 22:24 UTC, but the incident remained open under monitoring, open for 6 h 23 min at the last update. Customers with critical issues were directed to 1-844-900-3962 if unable to access the portal.

Cite this

Incident updated: Support Portal Login Issues for a Subset of Customers on Dynatrace’s status page, changed 2026-10-19 21:33 UTC (change 2 of 3).

Title: Incident updated: Support Portal Login Issues for a Subset of Customers
Vendor: Dynatrace
Date: 2026-10-19 21:33 UTC
URL: https://rewindex.com/change/r07ee6103db839c

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