# Dynatrace: Incident updated: Support Portal Login Issues for a Subset of Customers

> Incident updated: Support Portal Login Issues for a Subset of Customers. Detected 2026-10-19 by Rewindex: what changed on Dynatrace’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r07ee6103db839c
Last updated: 2026-10-19T21:33:35Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-19 21:33 UTC · Detected: 2026-10-19 21:33 UTC
- [Source: https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6ad24a442dc48705ab3da2ac](https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6ad24a442dc48705ab3da2ac)
- [Company: Dynatrace](https://rewindex.com/company/dynatrace.md)
- Versions: before incident\_version:275/6ad24a442dc48705ab3da2ac@5908bb042d11 → after incident\_version:275/6ad24a442dc48705ab3da2ac@af3c474fecad
- Change 2 of 3 for this incident

Incident page (full timeline): [Support Portal Login Issues for a Subset of Customers](https://rewindex.com/company/dynatrace/incidents/6ad24a442dc48705ab3da2ac.md)
## What changed

**1. Added: Update** (monitoring) · 2026-10-19 21:30 UTC

```diff
+ While we have applied a fix to address the support portal login issues, our investigation identified additional issues affecting some customers’ ability to log in. Our teams are actively working to resolve these issues. If you continue to have trouble accessing the portal and need assistance with a critical issue, please call our support hotline at 1-844-900-3962 for immediate support. We will provide our next update on Wednesday. We apologize for the continued inconvenience and appreciate your patience as we work to restore reliable access.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-16 16:01 UTC | [Major incident: Support Portal Login Issues for a Subset of Customers](https://rewindex.com/change/i315db15fa494db.md) | outage |
| 2026-10-19 21:33 UTC | Incident updated: Support Portal Login Issues for a Subset of Customers (this change) | Normal progress |
| 2026-10-21 20:23 UTC | [Incident updated: Support Portal Login Issues for a Subset of Customers](https://rewindex.com/change/rea67ed8e1a3950.md) | Normal progress |

Previous: [change](https://rewindex.com/change/i315db15fa494db.md) · Next: [change](https://rewindex.com/change/rea67ed8e1a3950.md) · All Dynatrace changes: [timeline](https://rewindex.com/company/dynatrace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Support Portal Login Issues for a Subset of Customers on Dynatrace’s status page, changed 2026-10-19 21:33 UTC (change 2 of 3).

- Canonical URL: https://rewindex.com/change/r07ee6103db839c
- Citation: Dynatrace, “Incident updated: Support Portal Login Issues for a Subset of Customers” (2026-10-19 21:33 UTC). Archived by Rewindex: https://rewindex.com/change/r07ee6103db839c (CC BY 4.0).
- Markdown link: `[Dynatrace: Incident updated: Support Portal Login Issues for a Subset of Customers (2026-10-19)](https://rewindex.com/change/r07ee6103db839c)`


---
Canonical: https://rewindex.com/change/r07ee6103db839c · Markdown: https://rewindex.com/change/r07ee6103db839c.md · JSON: https://rewindex.com/api/v1/changes/r07ee6103db839c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:59:03.693Z