# Dynatrace: Incident updated: Support Portal Login Issues for a Subset of Customers

> Incident updated: Support Portal Login Issues for a Subset of Customers. Detected 2026-10-21 by Rewindex: what changed on Dynatrace’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rea67ed8e1a3950
Last updated: 2026-10-21T20:23:44Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-21 20:23 UTC · Detected: 2026-10-21 20:23 UTC
- [Source: https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6ad24a442dc48705ab3da2ac](https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6ad24a442dc48705ab3da2ac)
- [Company: Dynatrace](https://rewindex.com/company/dynatrace.md)
- Versions: before incident\_version:275/6ad24a442dc48705ab3da2ac@af3c474fecad → after incident\_version:275/6ad24a442dc48705ab3da2ac@c6ea2196e10f
- Change 3 of 3 for this incident

Incident page (full timeline): [Support Portal Login Issues for a Subset of Customers](https://rewindex.com/company/dynatrace/incidents/6ad24a442dc48705ab3da2ac.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-21 20:15 UTC
```

**3. Added: Update** (resolved) · 2026-10-21 20:15 UTC

```diff
+ We recognize that a subset of customers may experience difficulty accessing the support portal, despite a fix being previously applied. Unfortunately, a new scenario has been identified and as such we are targeting a permanent fix scheduled for release on November 4, 2026 In the interim, an assistance process is in place for customers who cannot access the portal. For critical issues requiring immediate support, please call our support hotline at 1-844-900-3962. If you remain unable to sign in, please contact your account team to coordinate assistance. With an alternative path to support available, we are marking this incident as resolved and closing this notice. This closure does not indicate that portal access has been fully restored for all customers; assistance remains available while the permanent fix is pending. We apologize for the continued inconvenience and appreciate your patience. Our teams remain committed to assisting affected customers until reliable portal access is restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-16 16:01 UTC | [Major incident: Support Portal Login Issues for a Subset of Customers](https://rewindex.com/change/i315db15fa494db.md) | outage |
| 2026-10-19 21:33 UTC | [Incident updated: Support Portal Login Issues for a Subset of Customers](https://rewindex.com/change/r07ee6103db839c.md) | Normal progress |
| 2026-10-21 20:23 UTC | Incident updated: Support Portal Login Issues for a Subset of Customers (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r07ee6103db839c.md) · All Dynatrace changes: [timeline](https://rewindex.com/company/dynatrace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Support Portal Login Issues for a Subset of Customers on Dynatrace’s status page, changed 2026-10-21 20:23 UTC (change 3 of 3).

- Canonical URL: https://rewindex.com/change/rea67ed8e1a3950
- Citation: Dynatrace, “Incident updated: Support Portal Login Issues for a Subset of Customers” (2026-10-21 20:23 UTC). Archived by Rewindex: https://rewindex.com/change/rea67ed8e1a3950 (CC BY 4.0).
- Markdown link: `[Dynatrace: Incident updated: Support Portal Login Issues for a Subset of Customers (2026-10-21)](https://rewindex.com/change/rea67ed8e1a3950)`


---
Canonical: https://rewindex.com/change/rea67ed8e1a3950 · Markdown: https://rewindex.com/change/rea67ed8e1a3950.md · JSON: https://rewindex.com/api/v1/changes/rea67ed8e1a3950 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T05:26:43.981Z