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ChangesBandwidthToll Free Outbound Calling Incident

Bandwidth: Incident updated: Toll Free Outbound Calling Incident

Incident updateNormal progress (rule, 100%)Changed stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Bandwidth removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: resolved
After: postmortem
AddedUpdatepostmortem#2
Before: not present
After: Between 19:48 UTC on October 15th and 22:55 UTC on October 20th, some outbound toll-free calls received unexpected 404 SIP response codes. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

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History of this incident

Wednesday, October 21

1 incident change

Tuesday, October 20

3 incident changes

Cite this

Incident updated: Toll Free Outbound Calling Incident on Bandwidth’s status page, changed 2026-10-21 11:03 UTC (change 4 of 4).

Title
Incident updated: Toll Free Outbound Calling Incident
Vendor
Bandwidth
Date
URL
https://rewindex.com/change/ra27ea524ce22ee

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