# Bandwidth: Incident updated: Toll Free Outbound Calling Incident

> Incident updated: Toll Free Outbound Calling Incident. Detected 2026-10-21 by Rewindex: what changed on Bandwidth’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ra27ea524ce22ee
Last updated: 2026-10-21T11:03:17Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-21 11:03 UTC · Detected: 2026-10-21 11:03 UTC
- [Source: https://stspg.io/h8d36dr0x3g0](https://stspg.io/h8d36dr0x3g0)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)
- Versions: before incident\_version:690/6p4zpwwlm3l0@c3a27e2e3275 → after incident\_version:690/6p4zpwwlm3l0@8b5e648b46b0
- Change 4 of 4 for this incident

Incident page (full timeline): [Toll Free Outbound Calling Incident](https://rewindex.com/company/bandwidth/incidents/6p4zpwwlm3l0.md)
## What changed

**1. Changed: Status**

```diff
- resolved
+ postmortem
```

**2. Added: Update** (postmortem) · 2026-10-21 10:31 UTC

```diff
+ Between 19:48 UTC on October 15th and 22:55 UTC on October 20th, some outbound toll-free calls received unexpected 404 SIP response codes.  Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.  We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 21:10 UTC | [Major incident: Toll Free Outbound Calling Incident](https://rewindex.com/change/ib70d534139e058.md) | outage |
| 2026-10-20 21:43 UTC | [Incident updated: Toll Free Outbound Calling Incident](https://rewindex.com/change/r40b05c500cdf38.md) | Normal progress |
| 2026-10-20 23:13 UTC | [Incident updated: Toll Free Outbound Calling Incident](https://rewindex.com/change/r56fc4e58e813b4.md) | Normal progress |
| 2026-10-21 11:03 UTC | Incident updated: Toll Free Outbound Calling Incident (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r56fc4e58e813b4.md) · All Bandwidth changes: [timeline](https://rewindex.com/company/bandwidth/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Toll Free Outbound Calling Incident on Bandwidth’s status page, changed 2026-10-21 11:03 UTC (change 4 of 4).

- Canonical URL: https://rewindex.com/change/ra27ea524ce22ee
- Citation: Bandwidth, “Incident updated: Toll Free Outbound Calling Incident” (2026-10-21 11:03 UTC). Archived by Rewindex: https://rewindex.com/change/ra27ea524ce22ee (CC BY 4.0).
- Markdown link: `[Bandwidth: Incident updated: Toll Free Outbound Calling Incident (2026-10-21)](https://rewindex.com/change/ra27ea524ce22ee)`


---
Canonical: https://rewindex.com/change/ra27ea524ce22ee · Markdown: https://rewindex.com/change/ra27ea524ce22ee.md · JSON: https://rewindex.com/api/v1/changes/ra27ea524ce22ee · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:20:58.621Z