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ChangesOpenAIDelays in customer support responses

OpenAI: Incident updated: Delays in customer support responses

Incident updateNormal progress (rule, 100%)Changed status.openai.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what OpenAI removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: identified
AddedUpdateidentified#2
Before: not present
After: A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

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History of this incident

Friday, October 23

4 incident changes

Cite this

Incident updated: Delays in customer support responses on OpenAI’s status page, changed 2026-10-23 04:53 UTC (change 2 of 4).

Title
Incident updated: Delays in customer support responses
Vendor
OpenAI
Date
URL
https://rewindex.com/change/r85f29bd3361a8e

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