# OpenAI: Incident updated: Delays in customer support responses

> Incident updated: Delays in customer support responses. Detected 2026-10-23 by Rewindex: what changed on OpenAI’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r85f29bd3361a8e
Last updated: 2026-10-23T04:53:01Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 04:53 UTC · Detected: 2026-10-23 04:53 UTC
- [Source: https://status.openai.com/incidents/01M5KDJ4079XQTZDSRX40NMN6H](https://status.openai.com/incidents/01M5KDJ4079XQTZDSRX40NMN6H)
- [Company: OpenAI](https://rewindex.com/company/openai.md)
- Versions: before incident\_version:31/01M5KDJ4079XQTZDSRX40NMN6H@ecc8e19084fb → after incident\_version:31/01M5KDJ4079XQTZDSRX40NMN6H@067c192abb3b
- Change 2 of 4 for this incident

Incident page (full timeline): [Delays in customer support responses](https://rewindex.com/company/openai/incidents/01M5KDJ4079XQTZDSRX40NMN6H.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-23 04:43 UTC

```diff
+ A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 04:03 UTC | [Incident updated: Delays in customer support responses](https://rewindex.com/change/rc791b754c09cb9.md) | Normal progress |
| 2026-10-23 04:53 UTC | Incident updated: Delays in customer support responses (this change) | Normal progress |
| 2026-10-23 05:53 UTC | [Incident updated: Delays in customer support responses](https://rewindex.com/change/r31e2e1af44b19a.md) | Normal progress |
| 2026-10-23 06:03 UTC | [Incident updated: Delays in customer support responses](https://rewindex.com/change/r52407ce3e61a0e.md) | Normal progress |

Previous: [change](https://rewindex.com/change/rc791b754c09cb9.md) · Next: [change](https://rewindex.com/change/r31e2e1af44b19a.md) · All OpenAI changes: [timeline](https://rewindex.com/company/openai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Delays in customer support responses on OpenAI’s status page, changed 2026-10-23 04:53 UTC (change 2 of 4).

- Canonical URL: https://rewindex.com/change/r85f29bd3361a8e
- Citation: OpenAI, “Incident updated: Delays in customer support responses” (2026-10-23 04:53 UTC). Archived by Rewindex: https://rewindex.com/change/r85f29bd3361a8e (CC BY 4.0).
- Markdown link: `[OpenAI: Incident updated: Delays in customer support responses (2026-10-23)](https://rewindex.com/change/r85f29bd3361a8e)`


---
Canonical: https://rewindex.com/change/r85f29bd3361a8e · Markdown: https://rewindex.com/change/r85f29bd3361a8e.md · JSON: https://rewindex.com/api/v1/changes/r85f29bd3361a8e · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:15:32.806Z