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OpenAI: Delays in customer support responses

No impact listedStatus: resolvededitedStarted Resolved (2.3 h)5 updatesstatus.openai.com (opens in new tab)

Timeline of updates

  1. investigating

    We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

  2. investigating

    As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.

  3. identified

    A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

  4. monitoring

    We have applied the mitigation and are monitoring the recovery.

  5. resolved

    All impacted services have now fully recovered.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by OpenAI, started 2026-10-23 03:41 UTC, resolved after 2.3 h, 5 update(s); edited after publishing.

Title
Delays in customer support responses
Vendor
OpenAI
Date
URL
https://rewindex.com/company/openai/incidents/01M5KDJ4079XQTZDSRX40NMN6H

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