# OpenAI: Delays in customer support responses

> OpenAI status incident “Delays in customer support responses” on 2026-10-23: impact none (vendor’s label), 2.3 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/openai/incidents/01M5KDJ4079XQTZDSRX40NMN6H
Last updated: 2026-10-23T06:03:18Z

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-10-23 03:41 UTC · Resolved: 2026-10-23 05:58 UTC · Duration: 2.3 h
- Updates: 5
- [Vendor status page: https://status.openai.com/incidents/01M5KDJ4079XQTZDSRX40NMN6H](https://status.openai.com/incidents/01M5KDJ4079XQTZDSRX40NMN6H)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Timeline of updates

- **investigating** 2026-10-23 03:41 UTC: We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
- **investigating** 2026-10-23 03:57 UTC: As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.
- **identified** 2026-10-23 04:43 UTC: A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.
- **monitoring** 2026-10-23 05:47 UTC: We have applied the mitigation and are monitoring the recovery.
- **resolved** 2026-10-23 05:58 UTC: All impacted services have now fully recovered.

## Rewindex changes for this incident

- 2026-10-23 04:03 UTC: [Incident updated: Delays in customer support responses](https://rewindex.com/change/rc791b754c09cb9.md)
- 2026-10-23 04:53 UTC: [Incident updated: Delays in customer support responses](https://rewindex.com/change/r85f29bd3361a8e.md)
- 2026-10-23 05:53 UTC: [Incident updated: Delays in customer support responses](https://rewindex.com/change/r31e2e1af44b19a.md)
- 2026-10-23 06:03 UTC: [Incident updated: Delays in customer support responses](https://rewindex.com/change/r52407ce3e61a0e.md)

## Cite this

Status incident (vendor impact label: none) posted by OpenAI, started 2026-10-23 03:41 UTC, resolved after 2.3 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/openai/incidents/01M5KDJ4079XQTZDSRX40NMN6H
- Citation: OpenAI, “Delays in customer support responses” (2026-10-23 03:41 UTC). Archived by Rewindex: https://rewindex.com/company/openai/incidents/01M5KDJ4079XQTZDSRX40NMN6H (CC BY 4.0).
- Markdown link: `[OpenAI: Delays in customer support responses (2026-10-23)](https://rewindex.com/company/openai/incidents/01M5KDJ4079XQTZDSRX40NMN6H)`


---
Canonical: https://rewindex.com/company/openai/incidents/01M5KDJ4079XQTZDSRX40NMN6H · Markdown: https://rewindex.com/company/openai/incidents/01M5KDJ4079XQTZDSRX40NMN6H.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01M5KDJ4079XQTZDSRX40NMN6H · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:50:42.279Z