Changes / Omni Analytics / 500:error accessing pages in Omni
Omni Analytics: Major incident: 500:error accessing pages in Omni
Summary
Omni Analytics reported a major outage affecting EastUsa and Ireland, with full-page errors for users of advanced dbt and connection environment features caused by a recent code change. The incident ran from 2025-09-11 20:56 UTC to 2025-09-11 21:39 UTC (43 min); a fast rollback restored normal function by 21:07 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: 500:error accessing pages in Omni
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After: major
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After: resolved
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After: 2025-09-11 20:56 UTC
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After: 2025-09-11 21:39 UTC
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After: EastUsa, Ireland
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After: Our monitoring picked up a spike in error messages. We are investigating the issue and working on mitigation.
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After: We are in the process of mitigating the errors. Intermittent page errors are still possible until fully rolled out.
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After: Our mitigation has rolled out to affected regions and monitoring shows normal function has been restored. We are continuing to monitor.
Before: not present
After: A recent code change caused full page errors to be returned for users of advanced dbt and connection environment features. We initiated a fast rollback to mitigate and are working to prevent similar issues in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: 500:error accessing pages in Omni (this change) Omni Analytics reported a major outage affecting EastUsa and Ireland, with full-page errors for users of advanced dbt and connection environment features caused by a recent code change. The incident ran from 2025-09-11 20:56 UTC to 2025-09-11 21:39 UTC (43 min); a fast rollback restored normal function by 21:07 UTC. | Major incident |
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