# Omni Analytics: Major incident: 500:error accessing pages in Omni

**Summary:** Omni Analytics reported a major outage affecting EastUsa and Ireland, with full-page errors for users of advanced dbt and connection environment features caused by a recent code change. The incident ran from 2025-09-11 20:56 UTC to 2025-09-11 21:39 UTC (43 min); a fast rollback restored normal function by 21:07 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-11 20:56 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/kdpj6tpnwpqr](https://stspg.io/kdpj6tpnwpqr)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)
- Versions: before (none: first archived) → after incident\_version:74/flbxvl3kfggy@1c01dd7ff79a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ 500:error accessing pages in Omni
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-11 20:56 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-11 21:39 UTC
```

**6. Added: Affected components**

```diff
+ EastUsa, Ireland
```

**7. Added: Update** (investigating) · 2025-09-11 20:56 UTC

```diff
+ Our monitoring picked up a spike in error messages. We are investigating the issue and working on mitigation.
```

**8. Added: Update** (identified) · 2025-09-11 21:02 UTC

```diff
+ We are in the process of mitigating the errors. Intermittent page errors are still possible until fully rolled out.
```

**9. Added: Update** (identified) · 2025-09-11 21:07 UTC

```diff
+ Our mitigation has rolled out to affected regions and monitoring shows normal function has been restored. We are continuing to monitor.
```

**10. Added: Update** (resolved) · 2025-09-11 21:39 UTC

```diff
+ A recent code change caused full page errors to be returned for users of advanced dbt and connection environment features. We initiated a fast rollback to mitigate and are working to prevent similar issues in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-11 20:56 UTC | Major incident: 500:error accessing pages in Omni (this change) | outage |

All Omni Analytics changes: [timeline](https://rewindex.com/company/omni-analytics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifc1d990ee02924 · Markdown: https://rewindex.com/change/ifc1d990ee02924.md · JSON: https://rewindex.com/api/v1/changes/ifc1d990ee02924 · Generated 2026-10-18T03:33:53.662Z