Changes / Omni Analytics / Query Execution Delays
Omni Analytics: Major incident: Query Execution Delays
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Query Execution Delays
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-20 14:20 UTC
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After: 2025-10-21 00:18 UTC
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After: EastUsa
Before: not present
After: We are experiencing delays executing queries in Omni's US environment due to infrastructure issues with our cloud service provider.
Before: not present
After: Query execution is backlogged until our cloud service provider's infrastructure allows us to provision more capacity, queries are executed in the order they are received, rerunning a query will not result in faster execution.
Before: not present
After: No change from last status update. We continue to monitor closely and will scale up resources as soon as our cloud provider allows.
Query execution is still backlogged until our cloud service provider's infrastructure allows us to provision more capacity, queries are executed in the order they are received, rerunning a query will not result in faster execution.
Before: not present
After: We have been able to add some new resources to our infrastructure. Monitoring shows some improvement may be experienced in query processing.
We are continuing to monitor and attempt to return to a fully stable service as soon as is allowed by our cloud provider's state of service.
Before: not present
After: Our monitoring has been showing stable for the last hour despite our cloud provider maintaining degraded service status. We are expecting Omni services to be performing as expected.
We will continue to monitor until our cloud provider reports all systems are stable.
Before: not present
After: Our monitoring has not shown any signs of lingering issues in the hour following our cloud providers marking of their incident as closed. We are considering this incident resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Query Execution Delays (this change) | Major incident |
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