# Omni Analytics: Major incident: Query Execution Delays

**Summary:** Omni Analytics reported major query execution delays in EastUsa from 2025-10-20 14:20 UTC to 2025-10-21 00:18 UTC, lasting 9 h 58 min. Cloud-provider infrastructure issues caused a query backlog; rerunning queries did not speed execution. Omni added resources and confirmed stable service before resolving the incident. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-10-20 14:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mw36rfz9j2jh](https://stspg.io/mw36rfz9j2jh)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)
- Versions: before (none: first archived) → after incident\_version:74/s5w68x9gxh5c@671385d4270c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Query Execution Delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 14:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-21 00:18 UTC
```

**6. Added: Affected components**

```diff
+ EastUsa
```

**7. Added: Update** (identified) · 2025-10-20 14:20 UTC

```diff
+ We are experiencing delays executing queries in Omni's US environment due to infrastructure issues with our cloud service provider.
```

**8. Added: Update** (identified) · 2025-10-20 14:23 UTC

```diff
+ Query execution is backlogged until our cloud service provider's infrastructure allows us to provision more capacity, queries are executed in the order they are received, rerunning a query will not result in faster execution.
```

**9. Added: Update** (identified) · 2025-10-20 17:17 UTC

```diff
+ No change from last status update. We continue to monitor closely and will scale up resources as soon as our cloud provider allows. Query execution is still backlogged until our cloud service provider's infrastructure allows us to provision more capacity, queries are executed in the order they are received, rerunning a query will not result in faster execution.
```

**10. Added: Update** (identified) · 2025-10-20 19:47 UTC

```diff
+ We have been able to add some new resources to our infrastructure. Monitoring shows some improvement may be experienced in query processing. We are continuing to monitor and attempt to return to a fully stable service as soon as is allowed by our cloud provider's state of service.
```

**11. Added: Update** (monitoring) · 2025-10-20 21:11 UTC

```diff
+ Our monitoring has been showing stable for the last hour despite our cloud provider maintaining degraded service status. We are expecting Omni services to be performing as expected. We will continue to monitor until our cloud provider reports all systems are stable.
```

**12. Added: Update** (resolved) · 2025-10-21 00:18 UTC

```diff
+ Our monitoring has not shown any signs of lingering issues in the hour following our cloud providers marking of their incident as closed. We are considering this incident resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 14:20 UTC | Major incident: Query Execution Delays (this change) | degradation |

All Omni Analytics changes: [timeline](https://rewindex.com/company/omni-analytics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie1f46e3ba134f5 · Markdown: https://rewindex.com/change/ie1f46e3ba134f5.md · JSON: https://rewindex.com/api/v1/changes/ie1f46e3ba134f5 · Generated 2026-10-18T00:39:30.441Z