Companies / Omni Analytics / incidents
Omni Analytics: Query Execution Delays
Omni Analytics reported major query execution delays in EastUsa from 2025-10-20 14:20 UTC to 2025-10-21 00:18 UTC, lasting 9 h 58 min. Cloud-provider infrastructure issues caused a query backlog; rerunning queries did not speed execution. Omni added resources and confirmed stable service before resolving the incident.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: EastUsa
Timeline of updates
- identified
We are experiencing delays executing queries in Omni's US environment due to infrastructure issues with our cloud service provider.
- identified
Query execution is backlogged until our cloud service provider's infrastructure allows us to provision more capacity, queries are executed in the order they are received, rerunning a query will not result in faster execution.
- identified
No change from last status update. We continue to monitor closely and will scale up resources as soon as our cloud provider allows. Query execution is still backlogged until our cloud service provider's infrastructure allows us to provision more capacity, queries are executed in the order they are received, rerunning a query will not result in faster execution.
- identified
We have been able to add some new resources to our infrastructure. Monitoring shows some improvement may be experienced in query processing. We are continuing to monitor and attempt to return to a fully stable service as soon as is allowed by our cloud provider's state of service.
- monitoring
Our monitoring has been showing stable for the last hour despite our cloud provider maintaining degraded service status. We are expecting Omni services to be performing as expected. We will continue to monitor until our cloud provider reports all systems are stable.
- resolved
Our monitoring has not shown any signs of lingering issues in the hour following our cloud providers marking of their incident as closed. We are considering this incident resolved.
Rewindex changes for this incident
- Major incident: Query Execution Delays 2025-10-20 14:20 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Omni Analytics profile · Recent Omni Analytics incidents · Markdown · JSON