Changes / Descript / Issue with uploads to media library
Descript: Major incident: Issue with uploads to media library
Summary
Descript reported a major incident affecting uploads to the media library’s root directory, starting 2026-07-27 16:37 UTC and resolved at 2026-07-27 16:54 UTC, with a reported duration of 16 min. Customers could work around the failure by creating a folder and uploading directly into it; no specific cause or fix was disclosed.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issue with uploads to media library
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-27 16:37 UTC
Before: not present
After: 2026-07-27 16:54 UTC
Before: not present
After: We have detected an issue with uploads to the media library. Currently uploads are failing if uploaded to the root directory. As a workaround please create a folder within the media library and upload directly to that folder. If you have any questions please reach out to support.
Before: not present
After: We have identified the underlying issue and are working to restore functionality.
Before: not present
After: This issue is now resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issue with uploads to media library (this change) Descript reported a major incident affecting uploads to the media library’s root directory, starting 2026-07-27 16:37 UTC and resolved at 2026-07-27 16:54 UTC, with a reported duration of 16 min. Customers could work around the failure by creating a folder and uploading directly into it; no specific cause or fix was disclosed. | Major incident |