# Descript: Major incident: Issue with uploads to media library

**Summary:** Descript reported a major incident affecting uploads to the media library’s root directory, starting 2026-07-27 16:37 UTC and resolved at 2026-07-27 16:54 UTC, with a reported duration of 16 min. Customers could work around the failure by creating a folder and uploading directly into it; no specific cause or fix was disclosed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-27 16:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.descript.com/incidents/01KYJ70XZBEM4RJ2A3289GMEMG](https://status.descript.com/incidents/01KYJ70XZBEM4RJ2A3289GMEMG)
- [Company: Descript](https://rewindex.com/company/descript.md)
- Versions: before (none: first archived) → after incident\_version:13/01KYJ70XZBEM4RJ2A3289GMEMG@f8d001296f9f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with uploads to media library
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-27 16:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-27 16:54 UTC
```

**6. Added: Update** (investigating) · 2026-07-27 16:37 UTC

```diff
+ We have detected an issue with uploads to the media library. Currently uploads are failing if uploaded to the root directory. As a workaround please create a folder within the media library and upload directly to that folder. If you have any questions please reach out to support.
```

**7. Added: Update** (identified) · 2026-07-27 16:44 UTC

```diff
+ We have identified the underlying issue and are working to restore functionality.
```

**8. Added: Update** (resolved) · 2026-07-27 16:54 UTC

```diff
+ This issue is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-27 16:37 UTC | Major incident: Issue with uploads to media library (this change) | outage |

All Descript changes: [timeline](https://rewindex.com/company/descript/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9903d6b5dfaf14 · Markdown: https://rewindex.com/change/i9903d6b5dfaf14.md · JSON: https://rewindex.com/api/v1/changes/i9903d6b5dfaf14 · Generated 2026-10-18T00:39:12.343Z