Descript: Issue with uploads to media library

Impact: majorStatus: resolvedStarted 2026-07-27 16:37 UTCResolved 2026-07-27 16:54 UTC (17 min)3 updatesSource: status.descript.com

Summary

Descript reported a major incident affecting uploads to the media library’s root directory, starting 2026-07-27 16:37 UTC and resolved at 2026-07-27 16:54 UTC, with a reported duration of 16 min. Customers could work around the failure by creating a folder and uploading directly into it; no specific cause or fix was disclosed.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Import

Timeline of updates

investigating2026-07-27 16:37 UTC
We have detected an issue with uploads to the media library. Currently uploads are failing if uploaded to the root directory. As a workaround please create a folder within the media library and upload directly to that folder. If you have any questions please reach out to support.
identified2026-07-27 16:44 UTC
We have identified the underlying issue and are working to restore functionality.
resolved2026-07-27 16:54 UTC
This issue is now resolved.

Rewindex changes for this incident

Major incident: Issue with uploads to media library 2026-07-27 16:37 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.descript.com (opens in new tab). Descript profile · Recent Descript incidents · Markdown · JSON