# Descript: Issue with uploads to media library

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-27 16:37 UTC · Resolved: 2026-07-27 16:54 UTC · Duration: 17 min
- Updates: 3 · Affected components: Import
- [Vendor status page: https://status.descript.com/incidents/01KYJ70XZBEM4RJ2A3289GMEMG](https://status.descript.com/incidents/01KYJ70XZBEM4RJ2A3289GMEMG)
- [Company: Descript](https://rewindex.com/company/descript.md)

## Summary

Descript reported a major incident affecting uploads to the media library’s root directory, starting 2026-07-27 16:37 UTC and resolved at 2026-07-27 16:54 UTC, with a reported duration of 16 min. Customers could work around the failure by creating a folder and uploading directly into it; no specific cause or fix was disclosed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-27 16:37 UTC: We have detected an issue with uploads to the media library. Currently uploads are failing if uploaded to the root directory. As a workaround please create a folder within the media library and upload directly to that folder. If you have any questions please reach out to support.
- **identified** 2026-07-27 16:44 UTC: We have identified the underlying issue and are working to restore functionality.
- **resolved** 2026-07-27 16:54 UTC: This issue is now resolved.

## Rewindex changes for this incident

- 2026-07-27 16:37 UTC: [Major incident: Issue with uploads to media library](https://rewindex.com/change/i9903d6b5dfaf14.md)


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Canonical: https://rewindex.com/company/descript/incidents/01KYJ70XZBEM4RJ2A3289GMEMG · Markdown: https://rewindex.com/company/descript/incidents/01KYJ70XZBEM4RJ2A3289GMEMG.md · JSON: https://rewindex.com/api/v1/companies/descript/incidents/01KYJ70XZBEM4RJ2A3289GMEMG · Generated 2026-10-18T11:49:47.321Z