Changes / Omni Analytics / Pages returning `Application DB Error`

Omni Analytics: Major incident: Pages returning `Application DB Error`

Summary

Omni Analytics reported a major outage in EastUsa and Ireland, with pages returning `Application DB Error` from 2026-05-07 01:44 UTC until resolution at 2026-05-07 03:11 UTC (1 h 26 min). A scheduled internal database table update caused full page errors; a fix completed the update safely.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Pages returning `Application DB Error`
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-05-07 01:44 UTC
AddedResolved time#5
Before: not present
After: 2026-05-07 03:11 UTC
AddedAffected components#6
Before: not present
After: EastUsa, Ireland
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateinvestigating#8
Before: not present
After: A mitigation has been put in place and systems are showing stable. Users reporting this issue have confirmed normal function is returned at this time. We are continuing to investigate.
AddedUpdateidentified#9
Before: not present
After: We identified the source of the issue and are implementing a fix.
AddedUpdatemonitoring#10
Before: not present
After: A fix has been implemented. We are continuing to monitor for any unexpected behavior.
AddedUpdateresolved#11
Before: not present
After: A scheduled update to an internal database table resulted in full page errors. A fix was put implemented to complete the update safely and the team is taking steps to ensure future updates do not cause errors.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Pages returning `Application DB Error` (this change)
Omni Analytics reported a major outage in EastUsa and Ireland, with pages returning `Application DB Error` from 2026-05-07 01:44 UTC until resolution at 2026-05-07 03:11 UTC (1 h 26 min). A scheduled internal database table update caused full page errors; a fix completed the update safely.
Major incident

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