# Omni Analytics: Major incident: Pages returning `Application DB Error`

**Summary:** Omni Analytics reported a major outage in EastUsa and Ireland, with pages returning \`Application DB Error\` from 2026-05-07 01:44 UTC until resolution at 2026-05-07 03:11 UTC (1 h 26 min). A scheduled internal database table update caused full page errors; a fix completed the update safely. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-07 01:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/g5zhx3n80ym0](https://stspg.io/g5zhx3n80ym0)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)
- Versions: before (none: first archived) → after incident\_version:74/z5gjshgxy0lw@ff43f32823cd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Pages returning ʹApplication DB Errorʹ
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-07 01:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-07 03:11 UTC
```

**6. Added: Affected components**

```diff
+ EastUsa, Ireland
```

**7. Added: Update** (investigating) · 2026-05-07 01:44 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-05-07 01:51 UTC

```diff
+ A mitigation has been put in place and systems are showing stable. Users reporting this issue have confirmed normal function is returned at this time. We are continuing to investigate.
```

**9. Added: Update** (identified) · 2026-05-07 02:19 UTC

```diff
+ We identified the source of the issue and are implementing a fix.
```

**10. Added: Update** (monitoring) · 2026-05-07 02:39 UTC

```diff
+ A fix has been implemented. We are continuing to monitor for any unexpected behavior.
```

**11. Added: Update** (resolved) · 2026-05-07 03:11 UTC

```diff
+ A scheduled update to an internal database table resulted in full page errors. A fix was put implemented to complete the update safely and the team is taking steps to ensure future updates do not cause errors.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-07 01:44 UTC | Major incident: Pages returning \`Application DB Error\` (this change) | outage |

All Omni Analytics changes: [timeline](https://rewindex.com/company/omni-analytics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7cd92c7f12f6b2 · Markdown: https://rewindex.com/change/i7cd92c7f12f6b2.md · JSON: https://rewindex.com/api/v1/changes/i7cd92c7f12f6b2 · Generated 2026-10-18T01:30:33.908Z