Changes / Omni Analytics / Server Timeout Errors

Omni Analytics: Critical incident: Server Timeout Errors

Summary

Omni Analytics reported a critical incident affecting Ireland: server timeouts caused 500 errors on EU instances. It started at 2026-08-27 14:52 UTC and was resolved at 2026-08-27 15:47 UTC, lasting 55 min; the vendor reported that one model service spiked and began recovering.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Server Timeout Errors
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-27 14:52 UTC
AddedResolved time#5
Before: not present
After: 2026-08-27 15:47 UTC
AddedAffected components#6
Before: not present
After: Ireland
AddedUpdateinvestigating#7
Before: not present
After: We are aware of server timeout errors causing 500 errors on EU instances and are investigating
AddedUpdatemonitoring#8
Before: not present
After: One of our model services spiked and we are beginning to see it recover.
AddedUpdatemonitoring#9
Before: not present
After: This incident has been resolved.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Server Timeout Errors (this change)
Omni Analytics reported a critical incident affecting Ireland: server timeouts caused 500 errors on EU instances. It started at 2026-08-27 14:52 UTC and was resolved at 2026-08-27 15:47 UTC, lasting 55 min; the vendor reported that one model service spiked and began recovering.
Major incident

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