Omni Analytics: Server Timeout Errors

Impact: criticalStatus: resolvedStarted 2026-08-27 14:52 UTCResolved 2026-08-27 15:47 UTC (55 min)4 updatesSource: stspg.io

Summary

Omni Analytics reported a critical incident affecting Ireland: server timeouts caused 500 errors on EU instances. It started at 2026-08-27 14:52 UTC and was resolved at 2026-08-27 15:47 UTC, lasting 55 min; the vendor reported that one model service spiked and began recovering.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Ireland

Timeline of updates

investigating2026-08-27 14:52 UTC
We are aware of server timeout errors causing 500 errors on EU instances and are investigating
monitoring2026-08-27 14:59 UTC
One of our model services spiked and we are beginning to see it recover.
monitoring2026-08-27 15:36 UTC
This incident has been resolved.
resolved2026-08-27 15:47 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Server Timeout Errors 2026-08-27 14:52 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Omni Analytics profile · Recent Omni Analytics incidents · Markdown · JSON