# Omni Analytics: Server Timeout Errors

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-27 14:52 UTC · Resolved: 2026-08-27 15:47 UTC · Duration: 55 min
- Updates: 4 · Affected components: Ireland
- [Vendor status page: https://stspg.io/5htj495nwfjq](https://stspg.io/5htj495nwfjq)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)

## Summary

Omni Analytics reported a critical incident affecting Ireland: server timeouts caused 500 errors on EU instances. It started at 2026-08-27 14:52 UTC and was resolved at 2026-08-27 15:47 UTC, lasting 55 min; the vendor reported that one model service spiked and began recovering. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-27 14:52 UTC: We are aware of server timeout errors causing 500 errors on EU instances and are investigating
- **monitoring** 2026-08-27 14:59 UTC: One of our model services spiked and we are beginning to see it recover.
- **monitoring** 2026-08-27 15:36 UTC: This incident has been resolved.
- **resolved** 2026-08-27 15:47 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-27 14:52 UTC: [Critical incident: Server Timeout Errors](https://rewindex.com/change/i4e5717428685fc.md)


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Canonical: https://rewindex.com/company/omni-analytics/incidents/g1g42l72y820 · Markdown: https://rewindex.com/company/omni-analytics/incidents/g1g42l72y820.md · JSON: https://rewindex.com/api/v1/companies/omni-analytics/incidents/g1g42l72y820 · Generated 2026-10-18T10:42:15.258Z