# Omni Analytics: Critical incident: Server Timeout Errors

**Summary:** Omni Analytics reported a critical incident affecting Ireland: server timeouts caused 500 errors on EU instances. It started at 2026-08-27 14:52 UTC and was resolved at 2026-08-27 15:47 UTC, lasting 55 min; the vendor reported that one model service spiked and began recovering. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-27 14:52 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5htj495nwfjq](https://stspg.io/5htj495nwfjq)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)
- Versions: before (none: first archived) → after incident\_version:74/g1g42l72y820@fd72d0200496
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Server Timeout Errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-27 14:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-27 15:47 UTC
```

**6. Added: Affected components**

```diff
+ Ireland
```

**7. Added: Update** (investigating) · 2026-08-27 14:52 UTC

```diff
+ We are aware of server timeout errors causing 500 errors on EU instances and are investigating
```

**8. Added: Update** (monitoring) · 2026-08-27 14:59 UTC

```diff
+ One of our model services spiked and we are beginning to see it recover.
```

**9. Added: Update** (monitoring) · 2026-08-27 15:36 UTC

```diff
+ This incident has been resolved.
```

**10. Added: Update** (resolved) · 2026-08-27 15:47 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-27 14:52 UTC | Critical incident: Server Timeout Errors (this change) | outage |

All Omni Analytics changes: [timeline](https://rewindex.com/company/omni-analytics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i4e5717428685fc · Markdown: https://rewindex.com/change/i4e5717428685fc.md · JSON: https://rewindex.com/api/v1/changes/i4e5717428685fc · Generated 2026-10-18T00:37:43.938Z