Changes / Omni Analytics / Slowness detected in Omni

Omni Analytics: Critical incident: Slowness detected in Omni

Summary

Omni Analytics reported critical Omni App slowness and occasional errors affecting EastUsa and Ireland, starting 2026-02-25 18:44 UTC and lasting 38 min until resolution at 2026-02-25 19:22 UTC. A recent change caused performance degradation; the team rolled back to a previous deployment, and all systems returned to operational status.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 97%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Slowness detected in Omni
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-02-25 18:44 UTC
AddedResolved time#5
Before: not present
After: 2026-02-25 19:22 UTC
AddedAffected components#6
Before: not present
After: EastUsa, Ireland
AddedUpdateinvestigating#7
Before: not present
After: Our monitoring picked up slowness in the Omni App with error messages in some cases. We are investigating and working on mitigation.
AddedUpdateinvestigating#8
Before: not present
After: We have identified the cause of the issue and are in the process of reverting the change.
AddedUpdateidentified#9
Before: not present
After: The team identified a recent change that caused performance degradation. We have rolled back to a previous deployment and are seeing recovery.
AddedUpdateidentified#10
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdatemonitoring#11
Before: not present
After: The application is back online, and our monitoring shows performance metrics have returned to normal levels. We are continuing to monitor the situation.
AddedUpdateresolved#12
Before: not present
After: The incident has been resolved, and all systems are back to operational status. We apologize for the disruption and are conducting a review to prevent the issue from happening again.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Slowness detected in Omni (this change)
Omni Analytics reported critical Omni App slowness and occasional errors affecting EastUsa and Ireland, starting 2026-02-25 18:44 UTC and lasting 38 min until resolution at 2026-02-25 19:22 UTC. A recent change caused performance degradation; the team rolled back to a previous deployment, and all systems returned to operational status.
Major incident

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