# Omni Analytics: Critical incident: Slowness detected in Omni

**Summary:** Omni Analytics reported critical Omni App slowness and occasional errors affecting EastUsa and Ireland, starting 2026-02-25 18:44 UTC and lasting 38 min until resolution at 2026-02-25 19:22 UTC. A recent change caused performance degradation; the team rolled back to a previous deployment, and all systems returned to operational status. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-02-25 18:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mv53mr0wgkgq](https://stspg.io/mv53mr0wgkgq)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)
- Versions: before (none: first archived) → after incident\_version:74/rrgfv4nh8c08@3fe4532d2594
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Slowness detected in Omni
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-25 18:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-25 19:22 UTC
```

**6. Added: Affected components**

```diff
+ EastUsa, Ireland
```

**7. Added: Update** (investigating) · 2026-02-25 18:44 UTC

```diff
+ Our monitoring picked up slowness in the Omni App with error messages in some cases. We are investigating and working on mitigation.
```

**8. Added: Update** (investigating) · 2026-02-25 18:48 UTC

```diff
+ We have identified the cause of the issue and are in the process of reverting the change.
```

**9. Added: Update** (identified) · 2026-02-25 18:58 UTC

```diff
+ The team identified a recent change that caused performance degradation. We have rolled back to a previous deployment and are seeing recovery.
```

**10. Added: Update** (identified) · 2026-02-25 19:02 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (monitoring) · 2026-02-25 19:10 UTC

```diff
+ The application is back online, and our monitoring shows performance metrics have returned to normal levels. We are continuing to monitor the situation.
```

**12. Added: Update** (resolved) · 2026-02-25 19:22 UTC

```diff
+ The incident has been resolved, and all systems are back to operational status. We apologize for the disruption and are conducting a review to prevent the issue from happening again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-25 18:44 UTC | Critical incident: Slowness detected in Omni (this change) | degradation |

All Omni Analytics changes: [timeline](https://rewindex.com/company/omni-analytics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i02843a828cc947 · Markdown: https://rewindex.com/change/i02843a828cc947.md · JSON: https://rewindex.com/api/v1/changes/i02843a828cc947 · Generated 2026-10-18T00:39:25.712Z