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Omni Analytics: Slowness detected in Omni

Impact: criticalStatus: resolvedStarted Resolved (38 min)6 updatesSource: stspg.io (opens in new tab)
Summary

Omni Analytics reported critical Omni App slowness and occasional errors affecting EastUsa and Ireland, starting 2026-02-25 18:44 UTC and lasting 38 min until resolution at 2026-02-25 19:22 UTC. A recent change caused performance degradation; the team rolled back to a previous deployment, and all systems returned to operational status.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: IrelandEastUsa

Timeline of updates

  1. investigating

    Our monitoring picked up slowness in the Omni App with error messages in some cases. We are investigating and working on mitigation.

  2. investigating

    We have identified the cause of the issue and are in the process of reverting the change.

  3. identified

    The team identified a recent change that caused performance degradation. We have rolled back to a previous deployment and are seeing recovery.

  4. identified

    We are continuing to work on a fix for this issue.

  5. monitoring

    The application is back online, and our monitoring shows performance metrics have returned to normal levels. We are continuing to monitor the situation.

  6. resolved

    The incident has been resolved, and all systems are back to operational status. We apologize for the disruption and are conducting a review to prevent the issue from happening again.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Omni Analytics profile · Recent Omni Analytics incidents · Markdown · JSON