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Zoom: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region

MinorStatus: resolvededitedStarted Resolved (2.4 h)5 updatesstatus.zoom.us (opens in new tab)

Affected components: SMS/MMS - Inbound/Outbound

Timeline of updates

  1. identified

    We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region.
    Inbound SMS remains operational and unaffected.
    Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
    Thank you for your patience.

  2. identified

    We are continuing to work on a fix for this issue.

  3. identified

    We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region.
    We will keep you informed with timely updates as progress is made.

  4. monitoring

    The service degradation affecting outbound SMS messages for a subset of users in the US region has been successfully resolved by our underlying carrier.
    We will continue to monitor the situation closely and keep you informed of any further developments.

  5. resolved

    This incident has been resolved and the affected services have been restored.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.zoom.us (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Zoom, started 2026-11-12 02:21 UTC, resolved after 2.4 h, 5 update(s); edited after publishing.

Title
Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region
Vendor
Zoom
Date
URL
https://rewindex.com/company/zoom/incidents/1mgtnfzf421k

Zoom profileRecent Zoom incidentsAll outages on November 12, 2026Zoom in November 2026MarkdownJSON