# Zoom: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region

> Zoom status incident “Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region” on 2026-11-12: impact minor (vendor’s label), 2.4 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/zoom/incidents/1mgtnfzf421k
Last updated: 2026-11-12T04:53:35Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-12 02:21 UTC · Resolved: 2026-11-12 04:45 UTC · Duration: 2.4 h
- Updates: 5 · Affected components: SMS/MMS - Inbound/Outbound
- [Vendor status page: https://status.zoom.us/incidents/1mgtnfzf421k](https://status.zoom.us/incidents/1mgtnfzf421k)
- [Company: Zoom](https://rewindex.com/company/zoom.md)

## Timeline of updates

- **identified** 2026-11-12 02:21 UTC: We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region. Inbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- **identified** 2026-11-12 02:40 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-11-12 03:24 UTC: We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region. We will keep you informed with timely updates as progress is made.
- **monitoring** 2026-11-12 04:04 UTC: The service degradation affecting outbound SMS messages for a subset of users in the US region has been successfully resolved by our underlying carrier. We will continue to monitor the situation closely and keep you informed of any further developments.
- **resolved** 2026-11-12 04:45 UTC: This incident has been resolved and the affected services have been restored.

## Rewindex changes for this incident

- 2026-11-12 02:43 UTC: [Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region](https://rewindex.com/change/rdb8df1a8ddcd51.md)
- 2026-11-12 03:33 UTC: [Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region](https://rewindex.com/change/r39dc176d18a455.md)
- 2026-11-12 03:43 UTC: [Incident silently edited: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region](https://rewindex.com/change/re2e437ecfa00d3.md)
- 2026-11-12 04:13 UTC: [Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region](https://rewindex.com/change/r987665ff1e4f4a.md)
- 2026-11-12 04:53 UTC: [Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region](https://rewindex.com/change/r3188d12ea3b85a.md)

## Cite this

Status incident (vendor impact label: minor) posted by Zoom, started 2026-11-12 02:21 UTC, resolved after 2.4 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/zoom/incidents/1mgtnfzf421k
- Citation: Zoom, “Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region” (2026-11-12 02:21 UTC). Archived by Rewindex: https://rewindex.com/company/zoom/incidents/1mgtnfzf421k (CC BY 4.0).
- Markdown link: `[Zoom: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region (2026-11-12)](https://rewindex.com/company/zoom/incidents/1mgtnfzf421k)`


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Canonical: https://rewindex.com/company/zoom/incidents/1mgtnfzf421k · Markdown: https://rewindex.com/company/zoom/incidents/1mgtnfzf421k.md · JSON: https://rewindex.com/api/v1/companies/zoom/incidents/1mgtnfzf421k · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-12T15:24:45.203Z