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CompaniesXeroMonthly reportsMay 2019

Xero in May 2019: incidents, uptime and changes

8incidents posted
3labelled major or critical
99.50%free of major/critical
99.32%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 39 min, incident time 5 h 1 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 2 · Minor 3 · No impact listed 2

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Users are unable to access the Staff tab in Xero HQCritical44 minresolved05-26
Some users are experiencing errors when accessing reportsMajor40 minresolved05-14
Some users are unable to access Xero Practice Manager, WorkflowMax and Xero TaxMajor2.3 hresolved05-28

Other incidents 5

IncidentImpactStartedDurationStatusDay
Expenses is unavailable for some usersMinor39 minresolved05-09
Some users experiencing slowness and errors in WorkflowMaxMinor28 minresolved05-13
Some customers are receiving an error when accessing Reports in XeroMinor15 minresolved05-15
Users are unable to access Xero CentralNo impact listed27 minresolved05-17
Single Touch Payroll currently unavailableNo impact listed2.8 hresolved05-21

Cite this

Xero posted 8 status incidents in May 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in May 2019
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2019/05

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