# Xero in May 2019: incidents, uptime and changes

> Xero in May 2019: 8 incidents on its status page (3 major or critical), 99.50% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2019/05
Last updated: 2019-06-01T00:00:00Z

- Incidents posted: 8 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 1, major 2, minor 3, none 2
- Uptime (vendor-reported): 99.50% free of major/critical incidents, 99.32% free of any incident; outage time 3 h 39 min, incident time 5 h 1 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2019](https://rewindex.com/company/xero/2019/04.md) · Next: [June 2019](https://rewindex.com/company/xero/2019/06.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users are unable to access the Staff tab in Xero HQ](https://rewindex.com/company/xero/incidents/x8v9vn87qdyx.md) | critical | 2019-05-26 13:34 UTC | 2019-05-26 14:18 UTC | 44 min | resolved |
| [Some users are experiencing errors when accessing reports](https://rewindex.com/company/xero/incidents/zqp3wl62ld56.md) | major | 2019-05-14 05:45 UTC | 2019-05-14 06:25 UTC | 40 min | resolved |
| [Some users are unable to access Xero Practice Manager, WorkflowMax and Xero Tax](https://rewindex.com/company/xero/incidents/5glsdtbfs3j1.md) | major | 2019-05-28 03:24 UTC | 2019-05-28 05:39 UTC | 2.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Expenses is unavailable for some users](https://rewindex.com/company/xero/incidents/l5hvkm7bc59s.md) | minor | 2019-05-09 04:22 UTC | 2019-05-09 05:01 UTC | 39 min | resolved |
| [Some users experiencing slowness and errors in WorkflowMax](https://rewindex.com/company/xero/incidents/dcqc6m1dtwyz.md) | minor | 2019-05-13 04:17 UTC | 2019-05-13 04:45 UTC | 28 min | resolved |
| [Some users are experiencing errors when accessing reports](https://rewindex.com/company/xero/incidents/zqp3wl62ld56.md) | major | 2019-05-14 05:45 UTC | 2019-05-14 06:25 UTC | 40 min | resolved |
| [Some customers are receiving an error when accessing Reports in Xero](https://rewindex.com/company/xero/incidents/03g90yf1w7zm.md) | minor | 2019-05-15 00:32 UTC | 2019-05-15 00:47 UTC | 15 min | resolved |
| [Users are unable to access Xero Central](https://rewindex.com/company/xero/incidents/r96fbpcdk5zh.md) | none | 2019-05-17 18:29 UTC | 2019-05-17 18:56 UTC | 27 min | resolved |
| [Single Touch Payroll currently unavailable](https://rewindex.com/company/xero/incidents/0lf0bqy607v3.md) | none | 2019-05-21 01:26 UTC | 2019-05-21 04:13 UTC | 2.8 h | resolved |
| [Users are unable to access the Staff tab in Xero HQ](https://rewindex.com/company/xero/incidents/x8v9vn87qdyx.md) | critical | 2019-05-26 13:34 UTC | 2019-05-26 14:18 UTC | 44 min | resolved |
| [Some users are unable to access Xero Practice Manager, WorkflowMax and Xero Tax](https://rewindex.com/company/xero/incidents/5glsdtbfs3j1.md) | major | 2019-05-28 03:24 UTC | 2019-05-28 05:39 UTC | 2.3 h | resolved |

## Cite this

Xero posted 8 status incidents in May 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2019/05
- Citation: Xero, “Xero in May 2019” (2019-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2019/05 (CC BY 4.0).
- Markdown link: `[Xero: Xero in May 2019 (2019-05-01)](https://rewindex.com/company/xero/2019/05)`


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Canonical: https://rewindex.com/company/xero/2019/05 · Markdown: https://rewindex.com/company/xero/2019/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:34:58.729Z