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Webex: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures

MinorStatus: resolvededitedStarted Resolved (1.3 h)4 updates

Affected components: af3f7520a20111eaa3537f6c45bf07dfCalling, Media and Servicesc3f4e09046ae11e9bf1a5374f1f8abd3Call Delivery

Timeline of updates

  1. investigatingDeleted by the vendor

    Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Some customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available.

    We appreciate your patience while we address this service incident.

  2. investigating

    Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available.

    We appreciate your patience while we address this service incident.

  3. identified

    Engineering has identified an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers are experiencing call failures and inbound calling disruption. Mitigation activities are currently in progress to restore services as quickly as possible. We will provide an update within one hour, or sooner if additional information becomes available.

    We appreciate your patience while we address this service incident.

  4. monitoring

    Engineering has mitigated the issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Services have recovered, and we are continuing to monitor stability and performance to ensure full restoration.

    We appreciate your patience while we addressed this service incident.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived.

Cite this

Status incident (vendor impact label: minor) posted by Webex, started 2026-11-09 18:41 UTC, resolved after 1.3 h, 4 update(s); edited after publishing.

Title
Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures
Vendor
Webex
Date
URL
https://rewindex.com/company/webex/incidents/3472a2b0dc6d11f1aa5b5396adb72527

Webex profileRecent Webex incidentsAll outages on November 9, 2026Webex in November 2026MarkdownJSON