# Webex: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures

> Webex status incident “Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures” on 2026-11-09: impact minor (vendor’s label), 1.3 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/webex/incidents/3472a2b0dc6d11f1aa5b5396adb72527
Last updated: 2026-11-09T19:58:43Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-09 18:41 UTC · Resolved: 2026-11-09 19:58 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: af3f7520a20111eaa3537f6c45bf07df, Calling, Media and Services, c3f4e09046ae11e9bf1a5374f1f8abd3, Call Delivery
- Vendor status page: n/a
- [Company: Webex](https://rewindex.com/company/webex.md)

## Timeline of updates

- **investigating** 2026-11-09 18:41 UTC _(deleted by the vendor)_: Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Some customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident.
- **investigating** 2026-11-09 18:49 UTC: Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident.
- **identified** 2026-11-09 19:08 UTC: Engineering has identified an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers are experiencing call failures and inbound calling disruption. Mitigation activities are currently in progress to restore services as quickly as possible. We will provide an update within one hour, or sooner if additional information becomes available. We appreciate your patience while we address this service incident.
- **monitoring** 2026-11-09 19:38 UTC: Engineering has mitigated the issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Services have recovered, and we are continuing to monitor stability and performance to ensure full restoration. We appreciate your patience while we addressed this service incident.

## Rewindex changes for this incident

- 2026-11-09 18:58 UTC: [Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures](https://rewindex.com/change/rc7f1aac2a52472.md)
- 2026-11-09 19:18 UTC: [Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures](https://rewindex.com/change/ra396d35de563c3.md)
- 2026-11-09 19:48 UTC: [Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures](https://rewindex.com/change/r6d8e78f27472ce.md)
- 2026-11-09 19:58 UTC: [Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures](https://rewindex.com/change/rb6c80b7dde590e.md)

## Cite this

Status incident (vendor impact label: minor) posted by Webex, started 2026-11-09 18:41 UTC, resolved after 1.3 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/webex/incidents/3472a2b0dc6d11f1aa5b5396adb72527
- Citation: Webex, “Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures” (2026-11-09 18:41 UTC). Archived by Rewindex: https://rewindex.com/company/webex/incidents/3472a2b0dc6d11f1aa5b5396adb72527 (CC BY 4.0).
- Markdown link: `[Webex: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures (2026-11-09)](https://rewindex.com/company/webex/incidents/3472a2b0dc6d11f1aa5b5396adb72527)`


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Canonical: https://rewindex.com/company/webex/incidents/3472a2b0dc6d11f1aa5b5396adb72527 · Markdown: https://rewindex.com/company/webex/incidents/3472a2b0dc6d11f1aa5b5396adb72527.md · JSON: https://rewindex.com/api/v1/companies/webex/incidents/3472a2b0dc6d11f1aa5b5396adb72527 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:22:36.851Z