Changes Webex Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures

Webex: Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures

Incident updateNormal progress (rule, 100%)Changed 2026-11-09 19:18 UTC

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Webex removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1

~~investigating~~

identified

AddedUpdateidentified2026-11-09 19:08 UTC#2

not present

Engineering has identified an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers are experiencing call failures and inbound calling disruption. Mitigation activities are currently in progress to restore services as quickly as possible. We will provide an update within one hour, or sooner if additional information becomes available. We appreciate your patience while we address this service incident.

Compared with the previous archived version of this incident (10 to 30-minute polling).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Nov 9
Before captured 18:58 UTC
In the 2026-11-09 checkpoint, timestamped by FreeTSA and DigiCert on Nov 10, 00:41 UTC. Record hash 8cc186b644307e39…
Download proof
Nov 9
After captured 19:18 UTC
In the 2026-11-09 checkpoint, timestamped by FreeTSA and DigiCert on Nov 10, 00:41 UTC. Record hash ba46d44facee3650…
Download proof

History of this incident

Monday, November 9

4 incident changes

Normal progress
19:58Incident
Incident updateWebex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures
Normal progress
19:48Incident
Incident updateWebex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures
Normal progress
19:18Incident
Incident updateWebex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failuresthis change
Normal progress
18:58Incident
Incident updateWebex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures

Cite this

Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures on Webex’s status page, changed 2026-11-09 19:18 UTC (change 2 of 4).

Title: Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures
Vendor: Webex
Date: 2026-11-09 19:18 UTC
URL: https://rewindex.com/change/ra396d35de563c3

All Webex changes Webex profile Markdown JSON