# Webex: Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures

> Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures. Detected 2026-11-09 by Rewindex: what changed on Webex’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ra396d35de563c3
Last updated: 2026-11-09T19:18:41Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-09 19:18 UTC · Detected: 2026-11-09 19:18 UTC
- Source: n/a
- [Company: Webex](https://rewindex.com/company/webex.md)
- Versions: before incident\_version:115/3472a2b0dc6d11f1aa5b5396adb72527@385895c5ad08 → after incident\_version:115/3472a2b0dc6d11f1aa5b5396adb72527@23529485fd65
- Change 2 of 4 for this incident

Incident page (full timeline): [Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures](https://rewindex.com/company/webex/incidents/3472a2b0dc6d11f1aa5b5396adb72527.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-11-09 19:08 UTC

```diff
+ Engineering has identified an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers are experiencing call failures and inbound calling disruption. Mitigation activities are currently in progress to restore services as quickly as possible. We will provide an update within one hour, or sooner if additional information becomes available. We appreciate your patience while we address this service incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-09 18:58 UTC | [Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures](https://rewindex.com/change/rc7f1aac2a52472.md) | Normal progress |
| 2026-11-09 19:18 UTC | Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures (this change) | Normal progress |
| 2026-11-09 19:48 UTC | [Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures](https://rewindex.com/change/r6d8e78f27472ce.md) | Normal progress |
| 2026-11-09 19:58 UTC | [Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures](https://rewindex.com/change/rb6c80b7dde590e.md) | Normal progress |

Previous: [change](https://rewindex.com/change/rc7f1aac2a52472.md) · Next: [change](https://rewindex.com/change/r6d8e78f27472ce.md) · All Webex changes: [timeline](https://rewindex.com/company/webex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures on Webex’s status page, changed 2026-11-09 19:18 UTC (change 2 of 4).

- Canonical URL: https://rewindex.com/change/ra396d35de563c3
- Citation: Webex, “Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures” (2026-11-09 19:18 UTC). Archived by Rewindex: https://rewindex.com/change/ra396d35de563c3 (CC BY 4.0).
- Markdown link: `[Webex: Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures (2026-11-09)](https://rewindex.com/change/ra396d35de563c3)`


---
Canonical: https://rewindex.com/change/ra396d35de563c3 · Markdown: https://rewindex.com/change/ra396d35de563c3.md · JSON: https://rewindex.com/api/v1/changes/ra396d35de563c3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:58:50.106Z