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Vonage: Service Issue in Platform : Messages API

MinorStatus: resolvedStarted Resolved (6 d)1 updatevonageapi.statuspage.io (opens in new tab)

Timeline of updates

  1. resolved

    This issue has been resolved. The following services were impacted from 2023-08-16 09:35 UTC - 2023-08-21 20:20 UTC WhatsApp Accounts: During this incident, we were unable to onboard new customers. This applied to partners or direct customers onboarded by us, and self-service customers who use the Vonage dashboard to set up their accounts. WhatsApp Message delivery: Some existing customers' WhatsApp accounts may have been restricted due to this and they may have experienced issues in outbound and inbound WhatsApp message delivery. Messenger Delivery: Some customers may have experienced issues with failed messenger delivery. Blocked Facebook Account users: Some users may have been blocked from their Facebook account and therefore be unable to access their Meta Business Manager. You are advised to reset your password with 2FA and follow the unblock instructions shown on your account page. Please contact support@api.vonage.com if this is not possible for you. The below have not been impacted: Viber Message delivery SMS and MMS delivery using Messages API Most customers' existing WhatsApp accounts and delivery were not impacted due to this incident All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.

From Vonage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2023-08-17 12:35 UTC, resolved after 6 d, 1 update(s).

Title
Service Issue in Platform : Messages API
Vendor
Vonage
Date
URL
https://rewindex.com/company/vonage/incidents/vdyw94tvxpn3

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