# Vonage: Service Issue in Platform : Messages API

> Vonage status incident “Service Issue in Platform : Messages API” on 2023-08-17: impact minor (vendor’s label), 6 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/vdyw94tvxpn3
Last updated: 2023-08-23T15:13:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-17 12:35 UTC · Resolved: 2023-08-23 15:13 UTC · Duration: 6 d
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/vdyw94tvxpn3](https://vonageapi.statuspage.io/incidents/vdyw94tvxpn3)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2023-08-23 15:13 UTC: This issue has been resolved. The following services were impacted from 2023-08-16 09:35 UTC - 2023-08-21 20:20 UTC WhatsApp Accounts: During this incident, we were unable to onboard new customers. This applied to partners or direct customers onboarded by us, and self-service customers who use the Vonage dashboard to set up their accounts. WhatsApp Message delivery: Some existing customers' WhatsApp accounts may have been restricted due to this and they may have experienced issues in outbound and inbound WhatsApp message delivery. Messenger Delivery: Some customers may have experienced issues with failed messenger delivery. Blocked Facebook Account users: Some users may have been blocked from their Facebook account and therefore be unable to access their Meta Business Manager. You are advised to reset your password with 2FA and follow the unblock instructions shown on your account page. Please contact support@api.vonage.com if this is not possible for you. The below have not been impacted: Viber Message delivery SMS and MMS delivery using Messages API Most customers' existing WhatsApp accounts and delivery were not impacted due to this incident All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2023-08-17 12:35 UTC, resolved after 6 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/vdyw94tvxpn3
- Citation: Vonage, “Service Issue in Platform : Messages API” (2023-08-17 12:35 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/vdyw94tvxpn3 (CC BY 4.0).
- Markdown link: `[Vonage: Service Issue in Platform : Messages API (2023-08-17)](https://rewindex.com/company/vonage/incidents/vdyw94tvxpn3)`


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Canonical: https://rewindex.com/company/vonage/incidents/vdyw94tvxpn3 · Markdown: https://rewindex.com/company/vonage/incidents/vdyw94tvxpn3.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/vdyw94tvxpn3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:57:09.428Z